I’ve been thinking a lot about organizational charts -- yup, it’s tied to the fact that some new areas in my library have recently aligned under me -- and in doing so it’s dawned on me that most organizational chart software tools have the structure all wrong in the hierarchy thing. For me the top of the food chain is our customers - for that’s who any organization is designed to support. No matter what business model you follow, we’re all in it for a reason and that reason only exists because of the customer.
In my version of the new org. chart for my area, I put myself as head of the department at the very bottom. It’s my primary responsibility to ensure that my areas are healthy, well watered and fertilized with the right mixture of vision and strategy so that all the folks working within my domain can blossom and grow the organization best in supporting our customer.
“I’m the dirt” I told my new team last month when we met and I meant it quite sincerely. It’s my job to keep the ground fertile and the vision strong, so that those in middle can grow the organization and hold our customers up.
Indeed in my book most org. chart tools have it wrong. The CEO belongs at the bottom (across the entire bottom) and the customer at the very top!
BTW: I call this image my easter egg chart. I look pretty in grassy green don't you think?