Allen County Public Library
Fort Wayne, IN
“I recently had a prospective client ask me, "How can I make my employees just "do" innovation?"
Well...it took a few back and forth discussions to clarify that statement, but what she was essentially asking was, "How long until my employees innovate without even thinking about it?"
Whew...that's a tough one!
I actually get asked this question a lot when presenting at conferences and other speaking opportunities, so I thought I would give out my Top Ten of Making Innovation Happen Every Day:
- Innovation MUST be tied to the organizational strategy
- Innovation MUST be on the leadership agenda and discussed at every leadership meeting
- Innovation MUST be led by at least one C-Level or SVP-Level person
- Ideas (from ANY source) MUST have a path/process to follow
- Customers/Consumer MUST have a voice
- Resources (People, Money & Time) MUST be made available for innovation
- A culture of risk taking, fast failure, experimentation and imagination MUST exist and be supported/protected
- The organization MUST be made up of skilled and diverse individuals who are set "free"
- The organization MUST seek to be a leader of "next practices" not a follower of "best practices"
- The organization MUST have the courage to KILL projects, ideas, lines of business, etc. that don't work
Once you have these ten "MUST's" in place, I think you will find that your employees, front-line managers, middle managers and senior leaders will be innovating...everyday...all day...”
"Traditionally, people have come to the library to find things that fit into the stories of their lives," says Matt Gullett, the Charlotte library's director of emerging technologies. "When toddlers come in to learn how to read, it fits the story of how they are growing in life. When adults come in, and they love checking out mysteries or romance novels, it fits the story of those individuals. What we are trying to do now is to give people the ability to tell their own stories. We're equipping people to use digital cameras, sound equipment and software. It appears to be entertainment in some ways, but at the same time, they're learning how to interact with this world we're creating with digital media and the culture that results from that media. That's a big thing."
“Information has never been stable. That may be a truism, but it bears pondering. It could serve as a corrective to the belief that the speedup in technological change has catapulted us into a new age, in which information has spun completely out of control. I would argue that the new information technology should force us to rethink the notion of information itself. It should not be understood as if it took the form of hard facts or nuggets of reality ready to be quarried out of newspapers, archives, and libraries, but rather as messages that are constantly being reshaped in the process of transmission. Instead of firmly fixed documents, we must deal with multiple, mutable texts. By studying them skeptically on our computer screens, we can learn how to read our daily newspaper more effectively—and even how to appreciate old books.”
“We’ve got a classroom system, when we could have a community system”
4:06 “ So the coin of the realm is not memorizing the facts that they’re going to need to know for thr rest of their lives. The coin of the realm will be that you:
The second thought stream is the one that has really got me thinking. With libraries and our education system both so closely tied to literacy and new parameters of “literacies” unfolding, I wonder how comfortable either organization is in helping students work through the seven “know hows” listed above?
I know that many a reference desk prides itself on being able to help people “find information” and “validate it.” But in a information rich culture our competencies need to go beyond these first two items. It's got me thinking how can libraries, in addition to our education system, support these as well?Anyone have thoughts?
- Based on the number of respondents in certain clusters and then factoring in the rate of workers entering the workforce and retiring and likely adoption rates – we estimate that the 16% of the total information workforce currently “hyperconnected” may soon increase to 40%.
- The hyperconnected depend on the devices and applications that make them hyperconnected – 47% said a network outage at work would have an extreme impact on them. Technology supporting the hyperconnected has become mission critical!
- The boundary between work and personal connectivity for the hyperconnected is almost nonexistent. Two-thirds use text or instant messaging for both work and personal use. More than a third use social networking for both. The freedom to conduct work during personal time will force changes to personal use policies, business practices, training curricula, and IT support policies.
- The migration to Hyperconnectivity will create a profusion of devices, applications, and new business processes. Already, the average hyperconnected individual uses at least seven devices to access the network and nine connectivity applications. This profusion will create the need for a strategy and architecture for unified communications across the enterprise if an orderly migration is to occur.
- As baby boomers retire, businesses will find themselves competing within today’s hyperconnected base of talent. Is your company ready to compete in the emerging war for talent? Tomorrow’s workforce will increasingly expect to work in a hyperconnected communications environment and many will consider this a condition of employment.
- Connectivity tools in the hands of employees may increase productivity, but they also increase the risk of the release of sensitive information to the outside world. Already a fourth of hyperconnected respondent companies use blogs and wikis to communicate with customers and other outsiders. Obtaining the benefits and avoiding the risks of Hyperconnectivity will require unprecedented cooperation between CIOs and their business counterparts.