Over the past three years I’ve talked about and highlighted a lot examples that exemplify customer engagement. When it’s the most difficult to do, is when your customers are not only upset, they are anonymous.
Take a look at this story from Jenica Rogers-Urbank .
Indeed engagement comes in many forms … even sidewalk chalk. :)
Filed under: Brilliant!
thank you so much for posting this. it inspired me to get in touch with a friend who helped me graffiti "I love college!" all over our campus with sidewalk chalk many years ago!
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