It reminds me of a thought I heard expressed recently by a respected colleague. I'm parphasing here a bit, but ... "It's annoying to be asked to think outside-the-box and come up with all sorts of great ideas, just so someone else can use the ideas to create a new box for me."
Yup, changing the system from within can be difficult to do. But one thing is for sure, it doesn't happen from merely falling in line with the status quo and doing things as you've always done them. :)
1 comment:
Helene,
I used to sit on a "service excellence" team that took recommendations for "improvements" for the Library. So often, the recommendations for improvements fell into the category of what I called "punish the patron" suggestions. These were attempts to create change through controlling patrons or staff--mostly patrons. Why do we have the tendency to think that chaos will rule if we let go of the reigns just a little bit? New and exciting things could happen, too--like CHANGE. Hmmmmm....
TT.
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