"future users will have access to multiple discovery experiences (ways to find the books) which are connected to multiple fulfillment services (ways to get the books) via service routers. Library holdings would be among the items being ‘discovered.’ Dempsey envisions a registry of services that would match users to their delivery options based on their location, preferences and affiliations. Calhoun sees the possibility of the library catalog providing that delivery service function. In other words, one way or another, users will eventually require multiple delivery options…multiple options for fulfilling their request."
Great article & worth a careful read.
Library Delivery 2.0: Delivering Library Materials in the Age of NetFlix
Brainfodder: Fulfillment Services? Now that's department I'd love to see in a library's org chart, wouldn't you? :)