I love to find great new voices within the profession and discover different perspectives that really make me think. Teresa Cummings, aka the Leapin Librarian, is one of the recent and although I’ve had the pleasure to connect with Teresa on a few occasions in person, it’s been through her writing that I feel that I’ve really got to know her.
Anyway, Teresa’s post today really resonates with me because it’s on a topic that I’ve found myself discussing with some fellow colleagues quite a bit lately -- just what is service excellence?
Anyway, take a look at what Teresa has to say. She hits quite a few nails on the head and makes some great points as they relate to library policies and rules. :)