- Self-Monitoring Questions: A Report on IM Refererence, Tame the Web (SJCPL stats)
- The Practical Side of IM Reference, Librarian in Black (Marin County Free Library stats)
- IM Reference: What We've Learned, Homer Township Public Library (ppt file)
- IM Me, Library Journal, April 2005
- List of Libraries doing IM reference, Library Success Wiki
More info:
Instant Messaging Overview, TechEssence blog
Library Success Wiki: Online Reference
BTW: In addition to adding your comments, please feel free to also IM me with your thoughts. :) Yahoo IM: hblowers_plcmc
Technorati Tags: IM reference, Library 2.0
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