If your library is like our library system, you probably do some type of customer survey each year and also welcome comments and suggestions through both formal and informal mechanisms. But these methods only provide you with a portion of the picture of what your users are saying (and sharing) about your library. To fill in the gaps you should also be continually the scanning the web, espacially social networks. The good news with RSS, scanning social networks made up blogs, image and video hosting sites is easy. All you need to do for most is to create a few watchlists and access them through the RSS feed. Here’s a few I recommend:
- Technorati - To track what people might be saying about your library in their blogs, create an account in Technorati and the add your library’s name and/or abbreviation as a watchlist item and then subscribe to the feed.
- Flickr – To see photos that users may be taking in your library, do a search for photos tagged with your library’s name or abbreviation and then subscribe to the feed. You can find the feed icon in the lower left corner of the thumbnail results after you do seach from the Explore section of the site.
- YouTube – To find videos that users may be taking within library and posting on the web, setup a RSS feed for tagged videos in YouTube. YouTube provides instructions for doing this here, but I’ve found that you need to substitute “http” for the “feed” at the beginning of URL in order to make it work.
Technorati Tags: Library 2.0